OAKAN – Privacy Policy
Effective Date: 11 September 2026
OAKAN respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect when you use oakan.co.za, contact us, request a quotation, or purchase our products and services.
1. Information We May Collect
Depending on how you interact with OAKAN, we may collect:
- Name and surname
- Email address
- Telephone number
- Delivery address
- Billing information
- Order information
- Quotation and enquiry information
- Information provided through contact forms
- Information relating to custom orders
- IP address
- Browser and device information
- Cookies and website usage information
We aim to collect only information reasonably necessary for the relevant purpose.
2. How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Provide quotations
- Process and fulfil orders
- Arrange deliveries or collections
- Communicate with customers
- Provide customer support
- Improve our website and services
- Maintain business and transaction records
- Prevent fraud or misuse
- Comply with legal obligations
3. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember certain preferences
- Understand how visitors use the website
- Improve website performance
- Support analytics and website functionality
You may be able to disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
4. Sharing Personal Information
OAKAN does not sell your personal information.
Where necessary to operate our business, information may be shared with trusted third parties such as:
- Payment service providers
- Website hosting providers
- Delivery or courier services
- Website and analytics providers
- Professional service providers
- Other service providers assisting OAKAN
Information will only be shared where reasonably necessary for the relevant service or where required or permitted by law.
Personal information may also be disclosed where required by law or a lawful request from an appropriate authority.
5. Data Security
OAKAN takes reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure.
6. Retention of Information
Personal information will generally be retained only for as long as reasonably necessary for the purposes for which it was collected.
This may include fulfilling orders, providing services, resolving disputes, maintaining business records, and complying with legal and regulatory requirements.
7. Your Rights
Subject to applicable South African law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Object to certain uses of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint regarding the handling of your personal information
To make a privacy-related request, contact:
We may take reasonable steps to verify your identity before processing certain requests.
8. POPIA
OAKAN aims to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Nothing in this Privacy Policy is intended to remove or limit any rights provided to individuals under applicable law.
9. Third-Party Websites
Our website may contain links to third-party websites or use third-party services.
OAKAN is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the relevant third party’s privacy policy before providing personal information.
10. Children
Our website is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. Changes to This Privacy Policy
OAKAN may update this Privacy Policy from time to time.
Any changes will be published on this page together with an updated effective date.
12. Contact Us
For questions, requests, or concerns regarding your personal information:
OAKAN
Email: info@oakan.co.za
Website: https://oakan.co.za
South Africa
Last Updated: 11 September 2026